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Nikon Keymission 360 troubleshooting: “Cannot connect to camera”

The Nikon Keymission 360 (reviewed) has a quirky app that is very prone to difficulty connecting with the Keymission.  Here’s a common issue and a couple of ways for resolving it.

The critical thing to be aware of with the Keymission is that it uses both a Bluetooth and Wi-Fi connection.  The Bluetooth connection is for remotely turning on the Keymission or changing its settings.  The Wi-Fi connection, which is faster than its Bluetooth connection, is used for remote live view and downloading photos and videos.  This design allows you to remotely turn on the Keymission (wake it up from standby).  However, it also creates more chances of pairing difficulties – either from the Bluetooth or the Wi-Fi connection.

After establishing a Bluetooth connection, the screen above is one of the errors that you can get when trying to connect via Wi-Fi for remote live view or to download photos.  Here are a couple of possible solutions:

1. Your camera may have timed out.
By default, the Keymission 360 has a very short 30-second auto power off.  If it takes too long to connect to the Wi-Fi, the camera could automatically shutdown before the app can connect to the camera.   You’ll know this is the case if you see the warning screen above and then you notice that the camera is turned off.

If this is the case, change the auto power off setting on the app.  First, connect via Bluetooth (instructions here).  Once you’re connected via Bluetooth, you’ll see the Bluetooth logo on the app between the drawing of the camera and the phone.  Then on the main toolbar (Connect, Gallery, Camera, Other), tap on Camera, then tap on Camera Settings.  Then change the auto power off setting to 1 min or longer.  Then try to connect via Wi-Fi again by tapping on Remote Photography or Download Selected Photos.

2.  Your phone might be trying to connect to your network.
If you’re at your home or office, your phone might be establishing a Wi-Fi connection with your home or office Wi-Fi network instead of the Keymission.  To rule this out, “forget” your home or office network, then try again to reconnect via Bluetooth then Wi-Fi (instructions here).


Nikon Keymission 360 Preliminary Review
4k 360 video shootout: Samsung Gear 360 vs. Nikon Keymission 360 vs. Kodak SP360 4k Dual Pro vs. Insta360 Nano
7 Tips and Tricks for the Nikon Keymission 360
360 Photo Quality Comparison: Nikon Keymission 360 vs. Ricoh Theta S vs. Samsung Gear 360 vs. Insta360 Nano vs. LG 360 Cam
Sample videos from Nikon Keymission 360 from actual use at a party
Video tutorial for pairing the Keymission 360 with an Android phone
Video tutorial for pairing the Keymission 360 with an iPhone
Detailed step-by-step tutorial for connecting the Keymission with an iPhone or Android phone
Keymission Wi-Fi connection issues might be fixed by iOS update
Nikon updates the Keymission 360 app to fix bugs
ePhotozine reviews Keymission 360, rates it 4 out of 5 stars
Sample Keymission 360 videos from users
User Manual and Desktop Software now available for download
New sample videos from Nikon

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Mic Ty


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