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Workarounds for Ricoh Theta wireless connectivity problems

One of the few complaints I have about the Ricoh Theta S (reviewed here), besides the low-resolution video, is the temperamental wireless connection.  Occasionally, I’ll connect to my Theta’s Wi-Fi signal, and the Theta will show that it’s connected, but the Theta app will act as if there’s no Theta connected.  Here are some solutions.

Here is a sample complaint from another user:

The official Ricoh solution is to forget the network and reconnect.  But in my experience, once it happens, the app won’t connect for a long time, even if I go so far as to reinstall the app.
Here are a couple of ways of working around this problem.
To prevent the problem, I follow a specific procedure:
1. Make sure the Theta is off and the Theta S app is closed. (To close an app, double click the home button and drag off the Theta S app to close it.)
2. Turn on the Theta, and make sure its Wi-Fi is on (there should be a blue Wi-Fi sign).
3. On your phone, connect to the Theta’s Wi-Fi network.
4. Wait at least 15 seconds.
5. Start the Theta S app.
If I wait at least 15 seconds, the chance of connecting seems to be very high. 
If the app doesn’t connect, sometimes I try to go to an area where I don’t have any Wi-Fi access (or there’s a Wi-Fi network but I don’t have access to it).  In that kind of environment, I follow the procedures again.  Sometimes I’m able to connect.
If the app still won’t connect, it is still possible to trigger the Theta S wirelessly with third-party apps, even if the Theta S app can’t see the Theta S.  Some apps I’ve used that have worked include: Spinnable, ThetaS-HDR (by Tequnique), and Theta HDR (by Panolife).
It’s strange that third party apps don’t have this problem. Hopefully Ricoh can fix it.

About the author

Mic Ty


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  • I’ve done all of Ricoh’s troubleshooting and I still experienced connectivity issues with the app even though my WIFI was connected and remained connected to my Theta S.

    The issue was resolved by deactivating Bluetooth on my phones. I tested this with the Galaxy S4, S5 and the Zenfone 3 ZE552KL.

    It may be Bluetooth interference, but since it has only shown up in the last 6 months or so, I believe it’s an app issue related to connectivity support with for the Theta V which supports Bluetooth connectivity. Since the Theta S doesn’t support Bluetooth, the app reports a connectivity issue although the Theta WIFI link is stable.

    • I dusted off my old Galaxy S4 and used without simcard. Worked immediately as expected, I moved 10 yards away to hide and the theta-S4 wifi connection worked very well. This solution is a kludge, don’t understand the background, but it is a WORKING SOLUTION! Try even with a wifi tablet, but not with your working cellphone.

  • I was having trouble connecting and finally figured out that it was the NordVPN app running on my phone. Once i turned off the VPN the camera connected fine.